• Readers of trade journals lastauto omnibus, trans aktuell and Fernfahrer chose EUROPART again as 'Best Brand' in the Truck / Bus Parts Dealer category
• Readers acknowledge high parts availability and extensive consulting services
• Further expansion of digitalisation ensures customer satisfaction and customer-driven service
EUROPART is the “Best Brand” in the Truck/Bus Parts Dealer category for the eighth time. For the seventh time in a row, chose of trade journals lastauto omnibus, trans aktuell and Fernfahrer, chose Europe’s leading dealer for utility vehicles and garage supplies as the winner, thereby once again highlighting EUROPART's value as a leading utility vehicle parts dealer. By selecting EUROPART as the "Best Brand 2020", the professionals of the transport industry pay tribute to EUROPART's expert and customer-friendly service, fast and precise logistics and comprehensive product range.
This year, the coveted trophy was not awarded during a celebratory event as it usually is. Instead the award ceremony took place virtually. Nonetheless, Olaf Giesen, CEO of EUROPART, is excited: “Although we’ve received it eight times, this prestigious award from the readers of ETM publishing is not a matter of fact. Our entire dedicated team – on location at the subsidiaries as well as at EUROPART's headquarters in Hagen – must re-earn the industry’s recognition every year. That is why we are even more excited to have received such a fantastic confirmation of our work with the “Best Brand 2020” award. My thanks therefore goes to all the employees who win over their customers from the utility vehicle and transport industry daily, inspiring them to choose EUROPART through their passion for utility vehicles.
Over the past decades, EUROPART has focused on the truck, trailer and bus sectors and established itself as the European market leader with branches and sales offices throughout 27 countries. In addition to expert consulting and high availability, the parts dealer has also digitalised the consulting and order processes that reach right to the interfaces of customer merchandise management systems. “Not only, but especially in difficult times with contact limitations due to the Corona pandemic, has our strategy of consistent expansion of digitalisation proven itself excellently,” Olaf Giesen emphasizes. "With its extensive, new functions, our online order system EWOS 3.0 has become an indispensable tool in customer communication and contact-free sales, and we will continue to expand and add to it.”
The planned expansions and innovations include, for instance, optimisation of existing interfaces for the purpose of simplifying data transfer and the order process. In addition, additional interfaces, for instance for the garage system kfzWIN from Topmotive, will be added. Furthermore, in the future there will be OE-based vehicle and parts identification per chassis number in EWOS, which will improve the quality of parts identification, reduce time allocation and thereby increase customer satisfaction. “The future of digital customer service is ‘Machine Learning’”, David Wuttke, in charge of eCommerce & Data Development at EUROPART, explains. “In the future, EWOS will be capable of adapting optimally to customer needs based on order history, user behaviour and a multitude of other data, and be able to predict which parts a customer needs at what time with high probability. In this way, we are also able to optimise our parts planning, accelerate the order process, and ensure a high level of customer satisfaction.